Reviews: Why we need a system of accountability
We have personally been through some very traumatic circumstances from the result of guest reviews. This is a recent experience since running what is our second vacation rental property to a more...
View ArticleVRBO Negative Review from an a guest but NOT the person who rented it from...
HI...We have been on the VRBO site since Jan 2012. We have had only 6 reviews one of the poor from a guest who said the water quality was poor....we have well water and a softner system. We were upsset...
View ArticleHow do I reply to a nasty review that is exaggerated/not true?
I apologize in advance for the length of this question but I thought it best to provide as much information as possible. I rent either my whole property, or just the upstairs bedroom, bathroom and...
View ArticleHomeAway is now asking guests to become members to leave a review
Has anyone else run into resistence to signing up and becoming a member of HomeAway to simply leave a review for your rental? HomeAway is requiring people to do this. This is not the first time I have...
View ArticleHow long does it take for a guest review to be posted?
HomeAway states that guest reviews wil lbe posted 2-3 days after submission, for a rating of 4 or 5 stars. When I received my last review, I called after 5 days when it hadn't been posted. I never...
View ArticleHow do you handle a bad review?
Our last guests of the 2010 summer season wrote our first bad review. They felt that they didn't have the privacy they expected and that they felt that we were keeping tabs on them. We stay in our 40...
View ArticleDoes it bug anyone else that VRBO is mandating participation in Reviews?
Why does VRBO feel compelled to mandate all of their customers (owners) use the review feature. It should remain optional. VRBO is an advertising vehicle for owners. Leave the management of customers...
View Article"Owner entered" reviews vs "Guest entered" reviews
As you all know guests can sort by reviews. A result of that is that no matter how many photo's you have, the number of reviews you have (owner or guest entered) trumps the number of photo's for the...
View Article10 Things You Need To Know About Online Reviews
There seems to be so much in the forums covering customer reviews. Much of it seems rather emotive. So I thought I would throw some facts into the ring. You can read my article "10 Things You Need To...
View ArticleNegative Reviews as spite for damages - your protection from them - and why...
Join us in GROUPS, join the "Homeaway Review Policy" group and the "unjust negative review? FIGHT Homeaway" discussion therein. Homeaway does not agree that one rogue review counteracts tens of...
View ArticleTravelers now required to post their names when they leave a review?
Hi, I believe in the past names were not required, perhaps even forbidden!. I have been less successful than usual at getting reviews this past season (and I have never been very successful). I...
View ArticleWhat determines the order in which reviews are listed, and can I change it?
I've noticed that one of my oldest reviews (from 2009) seems to always be the first review listed on VRBO and HA. It's a great review, 5 stars and nice comments, but it is from an off-season rental,...
View ArticleReviews - TripAdvisor policy on blackmail
http://cdn.tripadvisor.com/pdfs/email/Blackmail_US.pdf
View Articleguest reviews options
What other mean of placing a review does a guest have other than using Facebook?
View ArticleNo way to leave reviews from mobile device?
It appears that there is no way for to leave review a review from a mobile device. First, there is no "review" icon to click to leave a review and even if you have the link and type it directly in,...
View ArticleNew Vacation Renter Seeks Feedback
Hello, I'm new to renting my property and have recently joined VRBO and posted my vacation rental. Any feedback provided about pictures, information etc would be very helpful....
View ArticleReviews: Why we need a system of accountability
We have personally been through some very traumatic circumstances from the result of guest reviews. This is a recent experience since running what is our second vacation rental property to a more...
View ArticleVRBO Customer Service is VERY slow regarding Reviews!
Hi Everyone, VRBO Customer Service is VERY slow going regarding reviews. I had a review submitted on Fri. Feb. 8th. When I saw it that day before it was posted, I asked the renter to change...
View ArticleVRBO Reps: Escapia reviews are out of hand
I brought this up in a prior thread and a vrbo rep (shannon?) basically said hey, Escapia is our software that property managers use and these are valid comments that the vrbo system has ported over....
View ArticleReviews on alternate sites
I have multiple good reviews on VRBO.com and wanted to get some of these reviews posted to Flipkey.com, where I have zero reviews, since I have never had a single booking from that site. I think that...
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