Inquires with 0 in # of guests
We recently have been getting inquires with 0 in the number of guests. We allow up to 14 guests, but as we state on our rate section, our published nightly rate is for up to 8. When I reply asking...
View ArticlePetition to VRBO to have a "Rate Your Guest" system, like Ebay
It's time to take a stand and try to make a positive change. Please read my petition and give me your thoughts. We need to stand up! It’s time for managers and owners to take a stand public! Why are...
View ArticleWhat to Do When Stars Don't Match the Review
We're new to this business. But so far we haven't received any reviews that were even moderately negative. We've received four absolutely glowing reviews. And the first two reviews were 5 stars....
View ArticleAre others having trouble with guests not leaving reviews?
We have been finding that after years of guests happily leaving reviews, they are no longer. One guest wrote that it was because of the new requirement that guests register and create a password....
View ArticleFor those of you who allow pets, how to you keep your property free of poo?
Hello all, So this seems to be a bit of a hot button lately and I am curious what other owners are doing, if anything. After having several requests from pet owners we decided to allow a pets around 2...
View ArticleIs Cash deposit worth possible bad review? Self insurance vs cash deposit
I don't charge a cash deposit. I have and I find too many negatives. Getting a negative review is to me the worst thing that can happen to a rental owner. I read a lot of owners responses to nightmare...
View ArticleHow would you respond to guests suggesting changes to your home that you...
In the most recent review of my cabin the guest wrote a very nice review except the guest wrote “The shower needs some modernization and a bathroom sink added (instead of only having a kitchen sink)...
View ArticleGuest reviews as part of checkout checklist
Sorry, I couldn't find the original thread of this discussion ( & the original text from a checkout list has been deleted) but just wanted to clear up a recent posters comment that he misunderstood...
View ArticleClik here to view.
Improvements to the Reviews flow on HomeAway.com
Hello all, Based on the comments posted here and here on Community, we recently improved the messaging in the reviews flow on HomeAway.com. We heard from our customers that it may have been unclear to...
View ArticleThinking of purchasing a 2nd VR. I would like your input
Hello All, We have successfully owned and operated our VR for nearly 4 years. We have on average 51 rentals a year with the average stay being a weekend getaway (we are 2 hours east of Seattle) and we...
View ArticleAre guest comment books important?
I am curious how many owners have a guest comment book in their VR. While I personally have never left a comment in one of those books while we were staying at a home, do any of you get any value out...
View Article
